Policies at Bella Donna Jewellery Designs
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous and fair store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
DESCRIPTION OF PRODUCTS
The Products depicted are as seen. The reproduction of colours and styles are as accurate as photographic and image processing will allow. Bella Donna Designs does not accept responsibility for slight variances in colour and style as all items are handcrafted.
You can contact Bella Donna Designs whether to trace your order or for any other reason by writing to or emailing Bella Donna Designs as described below. In all instances, please be ready to supply relevant information which Bella Donna Designs will require from you in order to identify your order.
If you have any questions, please contact us at:
Bella Donna Designs
If the telephone is on 'answerphone' please leave a message and contact number and we will get back to you within 24 hours.
Please note: we are closed on weekends and bank holidays.
DELIVERY/ Turnaround times
We pride ourselves on getting you your items as quickly as possible.
Our current turnaround time for orders is 7 days excluding weekends. Please keep this in mind when ordering.
Our In Stock collection is a collection you can view if you needed a gift quickly as these items are sent out within 24 hours and is updated weekly. In stock items are generally sent out within 24 hours to ensure our items get to you as quickly as possible. All of our other items are 'in stock' but are handcrafted and can take upto 7 days for that process especially for personalised items, ring sizes and custom orders. Many Customers can be confused why their order has taken so long but this is to remind you that your item probably has been made from scratch just for you. It is a long process of soldering, hand polishing, machine polish and barrel polishing and cleaning, packing up your orders and post office runs. Not to mention, engraving, adding your chosen birthstones or hand stamping your item, if this is applicable, which does take time. So i have made up this in stock collection for you to view as these are current items that we have in stock to send out within 24 hours, if you purchase a piece from this collection it will be posted out within 24 hours and your choosen delivery method. You can find this collection on the collections tab at the top of page. I hope this will make it simpler for customers that need a gift quickly and has explained our process and delivery times.
Your postal service you have selected and paid for is usually once this turnaround time has been completed so if you selected first class - 1-2 business days, this is once your item is packaged to you then recieving your item. (Even if you select next day delivery this will be applied once your order is completed). Any questions at all please do contact us in our members chat on the right hand side of your screen and we will be happy to help. if you need reasurance that an item will be recieved by a certain date, please do get in touch as we can tell you exactly when to expect it.Our turnaround times do differ through the year with different seasons and holidays but if you follow us on social media or are subscribed to our email list, which you can do at the top of the right hand side of your screen you will be updated to these turnaround times.We also update regularly on social media and/ or email subscription if this turnaround is disrupted or we have a seasonal holiday which would increase this turnaround. So please feel free to add yourselves to our social media and/ or our email subscription to be advised of these turnaround times and/or to receive regular updates and discounts/offers.
We use Royal Mail signed for, for the majority of our items. We do use couriers taking larger orders or orders of more than 3 items to reduce cost to our consumer.
Once dispatched you can expect to receive your item(s) within 3-4 working days if using our standard delivery option and within 1-2 working days with the express delivery option.
We now ship worldwide.
Any missing items due to incorrect delivery addresses cannot be refunded or replaced.
All orders are processed and sent using a variety of different courier and delivery companies such as Royal Mail, occasionally items may go missing when not in our care i.e. with the delivery company, if this is the case we will either issue a refund or send a replacement out after waiting the recommended time suggested by the chosen delivery service i.e. royal mail suggests waiting 7 days for a parcel to arrive with first class postage costs met, before we as a business can claim back our loss and to make sure the item has not been ‘just’ delayed.
Production and delivery times are not guaranteed, and we accept no liability for delivery delays.
If a product has become unavailable and we are not able to fulfil the order or there will be a delay in fulfilling the order we will advise you as soon as possible and offer a full refund, credit for an alternative product or the option for us to fulfil the order when stock has been received.
We want you to be happy with your items but in the unfortunate event that you’re not, we’ll do our very best to make it right. Simply get in touch and we’ll help you out.
You have the right to cancel your order at any time up to 7 working days after the day you received your order, however this does not apply to certain items such as personalised gifts or items customised for you. It is vitally important that when you place your order that you check all details, including dates, spelling, punctuation and grammar are correct as we copy what we get sent for item personalisation.
Please get in touch to cancel your order and we’ll refund your order excluding any delivery charges once we have received back the item in the same unused condition we sent it in and with all original packaging still intact. Please return it within 14 days from when you FIRST contacted us about a return to receive a refund, not including the initial postage charge.
This does not apply to personalised items where there is an error made that was not a fault of ours or the item has not been cared for in your possession. If the item is faulty, we will also refund the returns postage as well as the relevant initial postage charge (if any).
A refund will be made in the same form of payment that was used to make the initial purchase.
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. Please note you can only use one discount code per order.
Please sent your item(s) back in their original packaging, to the following address, including any invoice/order form to help us identify your order.
Bella Donna Designs [Returns]
Please note that items are still your responsibility until it reaches us and returns postage cost shall be met by you unless the item is faulty. We recommend sending them via a secure delivery method that covers the cost of the item and we cannot be held responsible for items lost or damaged in transit. Please obtain proof of postage when returning items, this can be done in the form of a receipt which will be given to you on request at your local post office or courier service
Privacy is of high importance to us at Bella Donna Designs and we will NEVER share your data with anyone else.
CHANGE OF USE
www.BellaDonnaDesign.org reserves the right to remove, alter or change any part of the website at any time without any notice needed. This includes removing products, changing product details and prices.
Content on our site is subject to UK laws, any copyright or trademarks are owned by their respective owners. All of the content, design, graphics, text and other information is owned by www.Belladonnadesign.org must not be used without prior written agreement.
All our pieces above the recommended weight are hallmarked.