Shipping and Packaging

Shipping

You have a choice of shipping options on your delivery options at checkout depending wether you are within U.K or overseas. We do offer free shipping within U.K if you spend over £75.00 and over £150.00 for outside of U.K. This will be added to your basket at checkout automatically. 

Please Bear in mind that if you have added pre order or custom order at checkout your postal service you have chosen takes effect once your item has been made. you should have been given a pre order date on each item and as for custom orders, you will be added to our current orrder list. Current turnaround times for custom orders differs throughout the year but do check with us if you are unsure as we will be able to give you a rough estimate of when your item will be made. For more information see details below.

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We pride ourselves on getting you your items as quickly as possible.

Our current turnaround time for orders is 7 days excluding weekends. Please keep this in mind when ordering. Your Chosen shipping is applied once your item has been made and packaged.
 

All of our items are 'in stock' but some are made from scratch/ handcrafted and can take upto 7 days for that process especially for personalised items, ring sizes and are made as custom orders aswell as batch makes which are the pre orders (You will be given a pre order date when you order). So if you order an item that states in stock, your order will be sent out within 24hours but if you order custom or pre order then turnaround times come into play and you should be told within each listing when to expect your order. Many Customers can be confused why their order has taken so long but this is to remind you that your item probably has been made from scratch just for you. It is a long process of soldering, hand polishing, machine polish and barrel polishing and cleaning, packing up your orders and post office runs. Not to mention, engraving, adding your chosen birthstones or hand stamping your item, if this is applicable, which does take time. So i have made up this in stock collection for you to view as these are current items that we have in stock to send out within 24 hours, if you purchase a piece from this collection it will be posted out within 24 hours and your choosen delivery method. You can find this collection on the collections tab at the top of page. I hope this will make it simpler for customers that need a gift quickly and has explained our process and delivery times.

Your postal service you have selected and paid for is usually once this turnaround time has been completed so if you selected first class - 1-2 business days, this is once your item is packaged to you then recieving your item. (Even if you select next day delivery this will be applied once your order is completed). Any questions at all please do contact us in our members chat on the right hand side of your screen and we will be happy to help. if you need reasurance that an item will be recieved by a certain date, please do get in touch as we can tell you exactly when to expect it.Our turnaround times do differ through the year with different seasons and holidays but if you follow us on social media or are subscribed to our email list, which you can do at the top of the right hand side of your screen you will be updated to these turnaround times.We also update regularly on social media and/ or email subscription if this turnaround is disrupted or we have a seasonal holiday which would increase this turnaround. So please feel free to add yourselves to our social media and/ or our email subscription to be advised of these turnaround times and/or to receive regular updates and discounts/offers.

We use Royal Mail signed for, for the majority of our items. We do use couriers taking larger orders or orders of more than 3 items to reduce cost to our consumer.

Once dispatched you can expect to receive your item(s) within 3-4 working days if using our standard delivery option and within 1-2 working days with the express delivery option.

We now ship worldwide.

Any missing items due to incorrect delivery addresses cannot be refunded or replaced.

All orders are processed and sent using a variety of different courier and delivery companies such as Royal Mail, occasionally items may go missing when not in our care i.e. with the delivery company, if this is the case we will either issue a refund or send a replacement out after waiting the recommended time suggested by the chosen delivery service i.e. royal mail suggests waiting 7 days for a parcel to arrive with first class postage costs met, before we as a business can claim back our loss and to make sure the item has not been ‘just’ delayed.

Production and delivery times are not guaranteed, and we accept no liability for delivery delays.

If a product has become unavailable and we are not able to fulfil the order or there will be a delay in fulfilling the order we will advise you as soon as possible and offer a full refund, credit for an alternative product or the option for us to fulfil the order when stock has been received.