Design your own Custom pieces online or visit our Welcoming Store where you can also have your jewelry Permanently welded.

If the telephone is on 'answerphone' please leave a message and contact number and we will get back to you within 24 hours. Alternatively message us on whatsapp number for a quicker reply.

 

DELIVERY/ Turnaround times Online

We pride ourselves on getting you your items as quickly as possible.

All instock orders are sent out the same day, if you have ordered a pre-order, your turnaround time should be on the listing where you pre ordered.

If you have ordered a custom jewellery piece, your item will take as long as advised at the time of placing the order. Please be aware that this may take several weeks due to making the item from scratch and the possibility of having your piece hall marked aswell.

Personalisation/ Engraving - Turaround times vary throughout the year but generally take 7 days - During the festive period we close our books for custom orders and personalisation would be included in this. Festive period has a longer turnaround and can be 3 weeks hence why we close our books on 1st November every year. NO CUSTOM ORDERS AFTER THIS TIME UNTIL NEW YEAR.

Our current turnaround time for cleans, repairs (if posting to us) and polishes are approx 7 days excluding weekends. Please keep this in mind when ordering. 

Free Order pick up from instore.

WE OFFER FREE SHIPPING WITHIN UK

Worldwide Shipping is free if you spend over £200.

 

Turnaround times instore

Same applies above but with repairs and cleans these can sometimes be done while you wait, same day repairs and cleans.

You can order online and recieve free pick up from store in carmarthen​​
 

All of our items are made from scratch/ handcrafted and can take upto 7 days for that process especially for personalised items, ring sizes and aswell as custom orders. So while some items will be in stock we make up items and realease sizes as they are made, which are the pre orders (You will be given a pre order date when you order). So if you order an item that states in stock, your order will be sent out within 24hours but if you order custom or pre order then turnaround times come into play and you should be told within each listing when to expect your order. Many Customers can be confused why their order has taken so long but this is to remind you that your item probably has been made from scratch just for you. It is a long process of soldering, hand polishing, machine polish and barrel polishing and cleaning, packing up your orders and post office runs. Not to mention, engraving, adding your chosen birthstones or hand stamping or engraving your item, if this is applicable, which does take time.

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Your postal service you have selected and paid for is usually once this turnaround time has been completed so if you selected first class - 1-2 business days, this is once your item is packaged to you then recieving your item. (Even if you select next day delivery this will be applied once your order is completed). Any questions at all please do contact us in our members chat on the right hand side of your screen and we will be happy to help. if you need reasurance that an item will be recieved by a certain date, please do get in touch as we can tell you exactly when to expect it.Our turnaround times do differ through the year with different seasons and holidays but if you follow us on social media or are subscribed to our email list, which you can do at the top of the right hand side of your screen you will be updated to these turnaround times.We also update regularly on social media and/ or email subscription if this turnaround is disrupted or we have a seasonal holiday which would increase this turnaround. So please feel free to add yourselves to our social media and/ or our email subscription to be advised of these turnaround times and/or to receive regular updates and discounts/offers.

 

We use Royal Mail signed for, for the majority of our items. We do use couriers taking larger orders or orders of more than 3 items to reduce cost to our consumer.

Once dispatched you can expect to receive your item(s) within 2-3 working days if using our second class delivery option and within 1-2 working days with the first class upgrade delivery option aswell as special delivery which is next day.

We now ship worldwide. We offer free shipping for orders over £250 to overseas.

 

Any missing items due to incorrect delivery addresses cannot be refunded or replaced.

All orders are processed and sent using a variety of different courier and delivery companies such as Royal Mail, occasionally items may go missing when not in our care i.e. with the delivery company, if this is the case we will either issue a refund or send a replacement out after waiting the recommended time suggested by the chosen delivery service i.e. royal mail suggests waiting 7 days for a parcel to arrive with first class postage costs met, before we as a business can claim back our loss and to make sure the item has not been ‘just’ delayed.

Production and delivery times are not guaranteed, and we accept no liability for delivery delays.

 

If a product has become unavailable and we are not able to fulfil the order or there will be a delay in fulfilling the order we will advise you as soon as possible and offer a full refund, credit for an alternative product or the option for us to fulfil the order when stock has been received.

 

RETURNS

We want you to be happy with your items but in the unfortunate event that you’re not, we’ll do our very best to make it right. Simply get in touch and we’ll help you out.

 

You have the right to cancel your order at any time up to 7 working days after the day you received your order, however this does not apply to certain items such as personalised gifts or items customised for you. It is vitally important that when you place your order that you check all details, including dates, spelling, punctuation and grammar are correct as we copy what we get sent for item personalisation.

Please get in touch to cancel your order and we’ll refund your order excluding any delivery charges once we have received back the item in the same unused condition we sent it in and with all original packaging still intact. Please return it within 14 days from when you FIRST contacted us about a return to receive a refund, not including the initial postage charge.  

This does not apply to personalised items where there is an error made that was not a fault of ours or the item has not been cared for in your possession. This also applies to locked linx permanent jewellery (See locked linx policy below) 

If the item is faulty, we will also refund the returns postage as well as the relevant initial postage charge (if any).  

A refund will be made in the same form of payment that was used to make the initial purchase.

If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. Please note you can only use one discount code per order.

 

Returns Address

 

Please sent your item(s) back in their original packaging, to the following address, including any invoice/order form to help us identify your order.

 

Bella Donna Jewellery/ Locked Linx (RETURNS)

No.4 Albion Arcade

Mill Street,

Carmarthen,

SA31 3AB

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Please note that items are still your responsibility until it reaches us and returns postage cost shall be met by you unless the item is faulty. We recommend sending them via a secure delivery method that covers the cost of the item and we cannot be held responsible for items lost or damaged in transit. Please obtain proof of postage when returning items, this can be done in the form of a receipt which will be given to you on request at your local post office or courier service

 

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LOCKED LINX POLICY AND WARRENTIES

 

As part of your purchase, all permanent jewellery pieces come with a 30 day jump ring reweld guarantee from your date of purchase as part of Perma Jewel Manufactors warranty.

If your item has broken and is outside of the 30 days, Please contact Bella Donna as we offer a longer warranty on your purchase. You are entitled to a free reweld included in your purchase of upto one year from date on your warrenty card filled out by your technician. This covers the welded link but if your purchase has broken on the chain then a reweld fee will be payable at your appointment and you can rebook this online via the website.

(Broken chain is not covered by your warranty).

Completed Purchases serve as confirmation that the weld site has been checked throughly and approved by the purchaser. The purchaser is satisfided with the indegrity of the chain and weld or weld sites. Final sales acknowledge the purchaser is fully responsable for after-care and condition. (We do not take responsability for lost items, as you are encouraged to check and sign for your weld at your appointment and that you are happy with the weld itself aswell as your newly applied jewellery)

 

Refunds on Permanent Jewellery

Once you have selected your permanent jewellery piece and it has been cut, Sales are final.

If any goods are faulty, we will meet our statutory obligations to provide a solution, however, we are not required to provide a refund if you change your mind, or lose your jewellery.

 

Care Conditions for your Permanent Jewellery

Our Permanent Jewellery is made from sterling silver 925, 14ct Gold filled or 9ct Gold.

As our care conditions explain, try to limit exposure to perfumes, chemicals and household products as they may discolour your jewellery. If you do come into contact with any of these, wash immedietly and pat dry. Use your Bella Donna Polish Cloth every week to enhance shine and provide longevitiy.

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Gift Card/ Gift Vouchers

Our digital gift cards or our physical gift vouchers are valid for 12mths from date on the voucher - purchase date.

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PRIVACY POLICY

Privacy is of high importance to us at Bella Donna Jewellery and we will NEVER share your data with anyone else.

 

CHANGE OF USE

www.BellaDonnaDesign.org reserves the right to remove, alter or change any part of the website at any time without any notice needed. This includes removing products, changing product details and prices.

 

COPYRIGHT

Content on our site is subject to UK laws, any copyright or trademarks are owned by their respective owners. All of the content, design, graphics, text and other information is owned by www.Belladonnadesign.org must not be used without prior written agreement.